I recently used Prompt Care for the first time, and I really can't say enough about the prompt, knowledgeable and incredibly affordable service I received. No sales pitches, just a complete explanation of the problem and solution. I actually had to ask the tech to repeat the amount of the bill, as I was expecting something much higher. As with a previous reviewer, for a small (I mean small) quarterly fee, Prompt Care will remotely clean up and optimize my computer for me. I am so happy to have found an up front service I can trust!